Last Updated: January 17, 2026
Effective Date: January 17, 2026
These Terms of Use (“Terms”) govern your access to and use of the public website(s) operated by Moore Consulting Holdings, LLC, d/b/a Progress Counseling Group (“PCG,” “we,” “us,” or “our”), including progresscounselinggroup.com and affiliated public-facing pages (collectively, the “Website”).
By accessing or using this Website, you agree to be bound by these Terms.
If you do not agree, please do not use the Website.
1. IMPORTANT EMERGENCY NOTICE
THIS WEBSITE IS NOT FOR EMERGENCY USE.
Progress Counseling Group is not a 24-hour or emergency treatment provider.
If you are experiencing a medical or mental health emergency:
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Call 911 immediately, or
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Go to the nearest emergency room, or
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Contact the 988 Suicide & Crisis Lifeline (U.S.)
The Website is not continuously monitored and should never be used for urgent or crisis situations.
2. PURPOSE OF THE WEBSITE (NO TREATMENT RELATIONSHIP)
The Website is provided for general informational and administrative purposes only, including:
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Practice information
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Office locations and services
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General mental health education
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Appointment requests or intake initiation
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Employment and provider recruitment information
Use of this Website does NOT:
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Create a provider–patient relationship
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Constitute medical or mental health advice
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Replace professional diagnosis or treatment
A provider–patient relationship is established only after appropriate intake, informed consent, and acceptance into care by PCG.
3. NO MEDICAL ADVICE DISCLAIMER
Except for services provided directly to an established client by a licensed PCG clinician, content on this Website is not medical advice.
You should always seek the advice of a qualified healthcare professional regarding diagnosis, treatment, or medical decisions.
PCG does not guarantee the accuracy, completeness, or applicability of Website content to your individual circumstances.
4. ELIGIBILITY & AGE REQUIREMENTS
This Website is intended for use by individuals who are 18 years of age or older.
Parents or legal guardians may use the Website on behalf of a minor only for administrative or informational purposes.
Clinical services for minors require separate informed consent as governed by applicable state law.
5. MULTI-STATE PRACTICE & TELEHEALTH NOTICE
Progress Counseling Group operates multiple outpatient counseling offices in multiple U.S. states and provides services both in person and via telehealth.
Please note:
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Mental health services are legally provided in the state where the client is physically located at the time of service
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Clinicians may only provide services in states where they are properly licensed or authorized
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Telehealth services are subject to additional informed consent and legal requirements
Website access alone does not guarantee service availability in all locations.
6. PRIVACY, HIPAA & HEALTH INFORMATION
PCG is a HIPAA Covered Entity.
Your use of the Website is governed by our:
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Privacy Policy
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HIPAA Notice of Privacy Practices (NPP)
Please do not submit sensitive clinical information through public Website forms.
Secure communications occur only through approved, HIPAA-compliant systems after intake.
Links:
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Privacy Policy: https://progresscounselinggroup.com/privacy-policy/
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HIPAA NPP: https://progresscounselinggroup.com/privacy-policy/notice-of-hipaa-privacy-practices/
7. USE OF ARTIFICIAL INTELLIGENCE (AI)
PCG uses AI-enabled and automated tools to support certain administrative and operational functions, including:
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Website inquiries and routing
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Scheduling assistance
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Intake workflows
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Quality assurance and compliance monitoring
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Operational analytics and reporting
Important AI Limitations
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AI tools do not provide therapy, diagnosis, or clinical decision-making
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Licensed clinicians retain full responsibility for all clinical care
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AI systems are not substitutes for professional judgment
Where Protected Health Information (PHI) is involved, AI tools operate under HIPAA-compliant safeguards and Business Associate Agreements.
More detail regarding AI use is provided in our Consent & Disclosure documents.
8. ACCEPTABLE USE
You agree not to use the Website to:
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Violate any law or regulation
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Misrepresent your identity
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Submit false or misleading information
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Upload malicious code or attempt unauthorized access
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Interfere with Website functionality
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Harass, threaten, or defame others
We reserve the right to restrict or terminate access for violations.
9. INTELLECTUAL PROPERTY
All Website content—including text, graphics, logos, and design—is owned by or licensed to Progress Counseling Group and is protected by intellectual property laws.
You may view and print content for personal, non-commercial use only.
No content may be reproduced, modified, or distributed without written permission.
10. THIRD-PARTY LINKS
The Website may include links to third-party websites for convenience.
PCG does not control or endorse third-party content and is not responsible for their privacy practices or accuracy.
Your use of third-party sites is at your own risk.
11. DISCLAIMERS
THE WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE.”
To the fullest extent permitted by law:
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PCG disclaims all warranties, express or implied
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We do not guarantee uninterrupted or error-free operation
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We are not responsible for technical failures beyond our control
12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Progress Counseling Group shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of or inability to use the Website.
Your sole remedy for dissatisfaction with the Website is to stop using it.
13. CHANGES TO THESE TERMS
We may update these Terms from time to time.
Revisions will be posted on the Website with an updated effective date.
Your continued use of the Website after changes constitutes acceptance of the revised Terms.
14. GOVERNING LAW
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles.
15. CONTACT INFORMATION
Progress Counseling Group
213 South Dillard Street, Suite 120B
Winter Garden, FL 34787
Phone: (877) 885-5850
Website: https://progresscounselinggroup.com